frequently asked questions
Do you accept returns?
Due to the nature of our products we’re not able to accept returns. However, if you have any issues with your purchase please feel free to reach out to our team here.
Which countries do you ship too?
United States and Canada
How will my order be shipped and do you ship to PO boxes?
All orders placed through our website are shipped via the United States Postal Service using either first class mail or USPS priority mail services. We do ship to post office boxes via USPS only.
When will new soap be added to purchase?
All new soaps or restocks are generally released once/month. Seasonal Ltd. Edition soaps are released once every 3-4 months. Subscribe to our newsletter for sneak peeks and early release dates or follow us on Instagram.
How long will my bar of soap last?
Typically if you follow our suggestions for use and storing, you can expect your bar to last 4-6 weeks with normal daily use.
What can I do to extend the life of my bar of soap?
Allow your bar to completely dry between uses by storing on a soap deck/tray or soap saver pad that allows air to flow around it and water to drain. Keeping your bar out of pooled water or steady drip/stream of water will help in extending the life as well. Using a cloth, sponge, soap saver pouch etc and/or avoid rubbing bar directly over body will help your bar last longer as well.
Does your soap contain lye?
Yes, we use lye (sodium hydroxide) to make my soap. Without it – no soap. While it’s used for making soap, there is no lye present in the final product – it’s all used up during the saponification process.
Are your soaps safe for those with sensitive skin or for babies?
Our soaps are very gentle on skin, we make very careful consideration of ingredients used to create nourishing and gentle soap. However, I recommend reading through the ingredients which are listed in the product description of all of our products to be certain there is nothing you are sensitive to. We do have unscented bars and skincare products available for those who are sensitive and/or allergic to coconut oil/almond oil or certain butters and essential oils. It’s always a good idea to do a patch test on a small area of skin to test out the soap/product before using if you are uncertain of a possible sensitivity or allergy. As always if you have any health concerns please consult with your private physician before use.
Where do your soaps and skincare products get their fragrance from?
We take great pride in using quality, safe ingredients for all of our products. While every effort is made to use essential oils first in all of our products there are times where we will use high quality skin tested & safe phlthalate free, natural fragrance oils.
I have a bar of soap saved from 6 months or more from you, is it still safe to use?
Absolutely! As a matter of fact as long as your bar was stored in a cool and dry location it has had even longer time to cure…think of your bar as a bottle of good french wine, the longer its aged the better it is. The same concept goes for soap, a longer curing time allows for a harder bar and one that will generate good luscious lather. The only drawback to it sitting for longer period is that the essential oils may have dissipated somewhat so the scent may not be as strong any longer.
What is Tallow and why is it good for soap and/or your skin?
All you ever want to know about Tallow you can read about here.
Do you offer wholesale for retailers?
Yes! We do offer wholesale accounts. Please follow this link to register for a wholesale account and view our catalog.